Grievance Policy

Application Form

Call us at 602-888-4040 or fill out the brief form to submit your information.

John Wheeler CDL School commits to fostering a supportive and fair learning environment. Our integrated Grievance Policy ensures that all students have the opportunity to have their concerns addressed promptly and respectfully.

Initial Discussion and Resolution: John Wheeler CDL School encourages direct communication as the first step in the grievance process. Students should attempt to resolve issues by discussing them with the involved parties, typically their instructor or the relevant staff member. We believe that many concerns can be resolved through open and honest dialogue.

Formal Complaint Procedure: If the initial discussion does not lead to a satisfactory resolution, the student is advised to arrange a meeting with the School Director. Should this step fail to resolve the issue, the student is required to submit their complaint in writing to the School Director or a designated representative. A written response will be provided to the student within seven business days of receipt of the written complaint.

Discrimination and Sexual Harassment Complaints: At the time of admission, students are informed of John Wheeler CDL School strict policy against discrimination and sexual harassment. Any such complaints must be presented in writing directly to Human Resources. Human Resources will conduct a comprehensive investigation to ensure fairness and thoroughness.

Investigation and Due Process: In instances where a student is accused of wrongdoing, the following due process steps will be adhered to by the School Director or Human Resources:

  • Notification: The accused student will be informed of the specific allegations made against them.
  • Opportunity to Respond: The student will be given a chance to respond to the allegations and present their side of the story.
  • Evidence Review: After a thorough investigation, management will review all pertinent evidence to determine if it is more likely than not that a violation has occurred based on a preponderance of the evidence.
  • Resolution: If a violation is found, appropriate corrective or disciplinary actions will be taken. Both the complainant and the accused will be notified of the outcome. If the investigation determines no credible violation has occurred, all involved parties will be informed and given appropriate guidance.
  • Review Process: Parties dissatisfied with the outcome of the complaint process may request a further review. The School President will oversee this final review.

Non-Retaliation: John Wheeler CDL School prohibits retaliation against any individual who files a complaint or participates in an investigation of a complaint. Confidentiality will be preserved throughout the process to the extent practical and appropriate.

Record Keeping: All complaints and their resolutions will be documented and retained in compliance with the school’s record-keeping policy.

Continuous Improvement: The feedback from grievance procedures will be used for the continuous improvement of policies and practices at John Wheeler CDL School.

Further Assistance: For assistance with the grievance process or to learn more about the policy, students are encouraged to contact School Director.

This comprehensive policy integrates the procedural aspects and the inclusive, communicative approach provided in the previous examples to ensure clarity and thoroughness in addressing student grievances at John Wheeler CDL School.