Privacy Notice
Last Updated: August 30, 2024
This privacy notice explains how we handle the information you provide when interacting with our website (www.jwcdl.com, referred to as “the Site”) or through offline channels. John Wheeler CDL School and its associated entities are dedicated to safeguarding your privacy.
Unless otherwise stated in this notice, we will not sell, share, or distribute your information to third parties. The personal data you provide is utilized to deliver and enhance our services. By accessing or using our services, you consent to the collection and use of your information as outlined in this notice. If you do not agree with these terms, please refrain from using our services. This notice may be updated periodically, and your continued use of the Site after changes are made constitutes acceptance of those changes. We encourage you to review this notice regularly for updates.
This notice applies to information collected through various means, including but not limited to:
- Interactions on the Site
- Email, text, and other electronic communications with John Wheeler CDL School
- Phone conversations with John Wheeler CDL School
INFORMATION COLLECTION, USE, AND SHARING
When you engage with our commercial driver training programs, testing services, or related financial assistance (collectively, the “Services”), we may request personally identifiable information to contact or identify you. This may include your name, email address, phone number, home address, background check details, credit history, and social security number (referred to as “Personal Information”). We collect this data to deliver the Services, communicate with you, respond to inquiries, fulfill requests, and improve our offerings.
Collection and Use of Information
John Wheeler CDL School and its affiliates gather and store information provided through application forms, lead submissions, or verbal communications. This information is used to inform you about products and services offered by John Wheeler CDL School, its affiliates, or third-party providers. Additionally, the data may be used for internal analysis and strategic planning. You may be contacted by representatives of John Wheeler CDL School, its affiliates, or third-party providers regarding products or services based on the information you provide.
We use the information collected, including Personal Information, for the following purposes:
- To present and operate the Site effectively
- To provide information, products, or services you request
- To fulfill any other purpose for which you provide the information, with your consent
- To send account-related notices, such as expiration or renewal reminders
- To enforce agreements between you and us, including billing and collections
- To inform you about changes to the Site, products, or services
- To enable participation in interactive features on the Site
- For any other purpose disclosed at the time of information collection
Sharing of Personal Information
We may share Personal Information as described in this notice:
- With parent companies, subsidiaries, and affiliates
- With contractors, service providers, and third parties supporting our operations
- With a buyer or successor in the event of a merger, restructuring, or asset transfer involving John Wheeler CDL School
- With third parties offering employment opportunities, unless you opt out of such services
- To fulfill the purpose for which the information was provided
- For any other purpose disclosed when the information is collected
- With your consent
We may also disclose Personal Information:
- To comply with legal obligations, court orders, or government requests
- To enforce our terms of use (available at [https://jwcdl.com/terms-of-service/]) and other agreements
- To protect the rights, property, or safety of John Wheeler CDL School, our customers, or others
LOG DATA AND COOKIES
When you use our services, your browser may automatically send us certain information, known as “Log Data.” This Log Data may include details such as your computer’s IP address, browser type and version, the pages you visit on our site, the time and date of your visit, the duration of your stay on those pages, and other related information.
To better understand and improve our services, we may use third-party tools like Google Analytics to collect, monitor, and analyze this data. These third-party services have their own privacy policies governing how they handle the information they collect.
COOKIES
Cookies are small files that may contain an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We use cookies to gather information that helps us enhance your experience with our services.
You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. Most browsers include a Help section that explains how to manage cookie settings. Please note that disabling cookies may limit your access to certain features of our services, so we recommend keeping them enabled.
The data we collect automatically, including through cookies, may include Personal Information or be linked to Personal Information we obtain from other sources. We use this information to:
- Estimate the size and usage patterns of our audience
- Store your preferences to personalize your experience on our site
- Speed up your searches
- Recognize you when you return to our site
SERVICE PROVIDERS
We may engage third-party companies or individuals to assist with various aspects of our services, such as conducting background checks, employment history verification, credit checks, physical exams, drug screenings, or analyzing how our services are used. These third parties are granted access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
COMMUNICATIONS
We may use your Personal Information to send you text messages (if you’ve opted in), newsletters, marketing materials, promotional offers, or other information that may interest you. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in our emails.
SECURITY
John Wheeler CDL School employs advanced cybersecurity measures to catalog, monitor, and protect all data in compliance with local, state, and federal regulations. We adhere to industry-standard security practices to prevent unauthorized access or disclosure of the information you provide.
Your role in maintaining security is also crucial. If you are given a password to access certain parts of our site, you are responsible for keeping it confidential. Avoid sharing your password with anyone and exercise caution when posting information in public areas of the site, as it may be visible to other users.
While we strive to protect your Personal Information, no internet transmission is entirely secure. We cannot guarantee the absolute security of your data, and any transmission is at your own risk. We are not liable for circumvention of any privacy settings or security measures on our site.
LINKS TO OTHER SITES
Our services may include links to third-party websites not operated by us. Clicking on these links will direct you to those sites. We recommend reviewing the privacy policies of any third-party sites you visit, as we have no control over their content, policies, or practices.
ACCESSING AND CORRECTING YOUR INFORMATION
You can email us at info@jwcdl.com to request access to, correct, or delete any Personal Information you’ve provided. Please note that deleting your Personal Information may require deleting your user account. We may deny requests to alter information if we believe the changes would violate legal requirements or result in inaccuracies.
CHILDREN’S PRIVACY
We prioritize the safety and privacy of children. In compliance with the Children’s Online Privacy Protection Act, we do not knowingly collect Personal Information from individuals under the age of 16. If a child has provided us with Personal Information, please contact us at info@jwcdl.com so we can take appropriate action.
STATE-SPECIFIC PRIVACY RIGHTS
Residents of California, Virginia, Colorado, Connecticut, and Utah are entitled to specific privacy rights under applicable laws. The disclosures provided to these residents supersede any conflicting information on our site.
INFORMATION WE COLLECT
We collect Personal Information, which refers to data that can identify, relate to, describe, or be linked directly or indirectly to a specific individual, household, or device. Personal Information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer data.
- Information exempt from the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), such as:
- Health or medical information protected by HIPAA or the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or similar research data.
- Personal Information governed by sector-specific laws like the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), or the Driver’s Privacy Protection Act of 1994.
Over the past twelve (12) months, we have collected the following categories of Personal Information from consumers:
A. Identifiers
Examples include name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver’s license number, passport number, or similar identifiers.
Collected: YES
B. Personal Information under California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
Examples include name, signature, Social Security number, physical description, address, phone number, passport number, driver’s license or state ID number, insurance policy number, education, employment history, bank account number, credit/debit card numbers, medical information, or health insurance information. Some data may overlap with other categories.
Collected: YES
C. Protected Classification Characteristics
Examples include age (40+), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex (including gender, gender identity, gender expression, pregnancy), sexual orientation, veteran or military status, or genetic information.
Collected: YES
D. Commercial Information
Examples include records of personal property, products or services purchased, considered, or other purchasing tendencies, including credit checks.
Collected: YES
E. Biometric Information
Examples include genetic, physiological, behavioral, or biological characteristics, such as fingerprints, faceprints, voiceprints, iris/retina scans, keystroke patterns, gait, sleep, health, or exercise data.
Collected: YES
F. Internet or Network Activity
Examples include browsing history, search history, and interactions with websites, applications, or advertisements.
Collected: YES
G. Geolocation Data
Examples include physical location or movements, such as data related to truck log systems.
Collected: YES
H. Sensory Data
Examples include audio (e.g., call recordings), electronic, visual, thermal, olfactory, or similar information.
Collected: YES
I. Professional or Employment-Related Information
Examples include current or past job history and performance evaluations.
Collected: YES
J. Non-Public Education Information
Examples include education records under FERPA, such as grades, transcripts, class lists, student schedules, ID codes, financial or disciplinary records.
Collected: YES
K. Inferences from Other Data
Examples include profiles reflecting preferences, such as carrier of choice.
Collected: YES
We obtain the above categories of Personal Information from the following sources:
- Directly from you: For example, through forms you complete or services you purchase.
- Indirectly from you: For example, through your interactions with our website.
USE OF PERSONAL INFORMATION
We may use or disclose the Personal Information we collect for the following purposes:
- To fulfill the reason you provided the information (e.g., to facilitate your use of our services).
- To provide, support, personalize, and improve our website, products, and services.
- To create, maintain, customize, and secure your account.
- To process requests, purchases, transactions, and payments, and to prevent fraud.
- To provide customer support, respond to inquiries, and address concerns.
- To personalize your website experience and deliver relevant content, offers, and ads (with your consent where required).
- To maintain the safety, security, and integrity of our website, databases, and technology assets.
- For testing, research, analysis, and product development.
- To comply with law enforcement requests, court orders, or legal requirements.
- As described when collecting your Personal Information or as outlined in the CCPA.
- To evaluate or conduct mergers, acquisitions, restructuring, or asset transfers.
We will not collect additional categories of Personal Information or use your data for materially different, unrelated, or incompatible purposes without providing notice.
SHARING PERSONAL INFORMATION
We may share your Personal Information with third parties for specific business purposes. These disclosures are made under written contracts that outline the purpose of the sharing, require the recipient to maintain confidentiality, and prohibit the use of the information for any purpose other than fulfilling the contract. Over the past twelve (12) months, John Wheeler CDL School has disclosed Personal Information for business purposes to the following categories of third parties, as described below.
We do not sell Personal Information. In the past twelve (12) months, John Wheeler CDL School has not sold any Personal Information to third parties.
Categories of Personal Information and Third-Party Recipients
A. Identifiers
This category includes information such as name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver’s license number, passport number, or similar identifiers.
- Disclosed to: Third parties assisting with background checks, credit checks, and other services to evaluate student financing and eligibility for services after graduation.
- Sold: None
B. California Customer Records Personal Information Categories
This category includes information such as name, signature, Social Security number, physical description, address, phone number, passport number, driver’s license or state ID number, insurance policy number, education, employment history, bank account number, credit/debit card numbers, medical information, or health insurance information.
- Disclosed to: Third parties assisting with background checks, credit checks, and other services to evaluate student financing and eligibility for services after graduation.
- Sold: None
C. Protected Classification Characteristics
This category includes information such as age (40+), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex (including gender, gender identity, gender expression, pregnancy), sexual orientation, veteran or military status, or genetic information.
- Disclosed to: Third parties assisting with background checks, credit checks, and other services to evaluate student financing and eligibility for services after graduation.
- Sold: None
D. Commercial Information
This category includes records of personal property, products or services purchased, considered, or other purchasing tendencies, including credit checks.
- Disclosed to: None
- Sold: None
E. Biometric Information
This category includes genetic, physiological, behavioral, or biological characteristics, such as fingerprints, faceprints, voiceprints, iris/retina scans, keystroke patterns, gait, sleep, health, or exercise data.
- Disclosed to: None
- Sold: None
F. Internet or Network Activity
This category includes browsing history, search history, and interactions with websites, applications, or advertisements.
- Disclosed to: Service providers like Google.
- Sold: None
G. Geolocation Data
This category includes physical location or movements, such as data related to truck log systems.
- Disclosed to: Service providers assisting with log auditing.
- Sold: None
H. Sensory Data
This category includes audio (e.g., call recordings), electronic, visual, thermal, olfactory, or similar information.
- Disclosed to: None
- Sold: None
I. Professional or Employment-Related Information
This category includes current or past job history and performance evaluations.
- Disclosed to: Third parties assisting with background checks, credit checks, and other services to evaluate student financing and eligibility for services after graduation.
- Sold: None
J. Non-Public Education Information
This category includes education records under FERPA, such as grades, transcripts, class lists, student schedules, ID codes, financial or disciplinary records.
- Disclosed to: Third parties assisting with post-graduation employment opportunities.
- Sold: None
Do-Not-Track Requests
California residents visiting our website may request that we do not automatically collect and track information about their online activities. Such requests are often made through browser settings or other methods that allow consumers to control the collection of personally identifiable information over time and across third-party websites. At this time, we do not have the technical capability to honor these requests. However, we may update this policy as our capabilities evolve.
YOUR RIGHTS AND CHOICES
The California Consumer Privacy Act (CCPA) grants California residents specific rights regarding their Personal Information. This section outlines those rights and explains how to exercise them.
If you are a California resident, you may have the following rights, subject to applicable exceptions:
- Right to Know: You can request details about the Personal Information we collect, use, disclose, or sell, including:
- The categories of Personal Information collected.
- The sources of the information.
- The business or commercial purposes for collecting or selling the information.
- The categories of third parties with whom we share the information.
- Specific pieces of Personal Information collected (data portability request).
- Right to Delete: You can request the deletion of Personal Information we have collected or maintained, subject to legal exceptions.
- Right to Opt-Out of Sales: You can direct businesses not to sell your Personal Information.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.
- Right to Limit Use of Sensitive Personal Information: You can request limits on the use and disclosure of sensitive Personal Information.
- Right to Correct: You can request corrections to your Personal Information.
- Right to Opt-Out of Sharing: You can opt out of the sharing of your Personal Information for cross-context behavioral advertising.
OTHER PRIVACY RIGHTS
If you reside outside California, you may have additional privacy rights under local laws. Residents of Colorado, Connecticut, Utah, and Virginia may have specific rights under their state laws, including the right to access and correct Personal Information.
EXERCISING YOUR RIGHTS
To exercise your rights, you can submit a verifiable consumer request through the following methods:
- Call: 1-602-888-4040 (press 1 for the operator and ask for the EVP and Chief Legal Officer).
- Write: John Wheeler CDL School LLC, Attention: Associate Corporate Counsel, 2222 S Dobson Rd, Ste 1102, Mesa, AZ 85202.
- Online: Submit a request via the web form available.
For deletion requests, we use a two-step process to ensure accuracy. After your initial request, we will contact you to confirm the deletion.
We may deny deletion requests if retaining the information is necessary for:
- Completing transactions or providing requested services.
- Detecting or preventing security incidents, fraud, or illegal activity.
- Complying with legal obligations or exercising legal rights.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days and respond substantively within forty-five (45) days. If additional time is needed, we will notify you and provide a reason.
Non-Discrimination
We will not discriminate against you for exercising your rights under the CCPA.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on our website, and the effective date will be revised accordingly.
CONTACT US
For questions or to request this policy in an alternative format, contact us at:
- Phone: 1-602-888-4040
- Email: info@jwcdl.com